Call Center Operator - Cabedelo - AeC

Description

Job Summary: Opportunity for a Telemarketing Operator focused on multichannel customer service, providing solutions and recording customer requests. Key Highlights: 1. Engagement with customers through various digital channels. 2. Company recognized for valuing employee well-being and development. 3. Career development plan with internal promotions starting from the 3rd month. Telemarketing Operator position, under CLT employment regime, with 100 openings for customer service in a multichannel contact center (telephone, chat, e\-mail, and WhatsApp). No prior experience is required; however, previous experience as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, operator, or similar roles will be considered a strong advantage. About AeC AeC is a Brazilian national company with over 30 years of market presence, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 states and 11 cities nationwide. We are a technology-driven company with a human touch, recognized for six consecutive years as one of the best companies to work for, with a strong focus on diversity, well-being, and employee development. Your Responsibilities (Key Activities) * Handle customer calls, answering questions and recording requests. * Provide quick and clear solutions, guiding customers step-by-step to resolve issues, across digital channels such as e\-mail, online chat, WhatsApp, voice, and other support channels. * Record all interactions in the company’s systems, following scripts, policies, and internal procedures. Mandatory Requirements * Be at least 18 years of age. * Have completed high school (secondary education). * Be available to work onsite in Joao Pessoa. * Be available for part-time shifts on rotating schedules (6x1 or 5x2), during morning, afternoon, or night shifts. Preferred Qualifications (not mandatory) * No prior experience is required; however, previous experience in roles such as telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, operator, or similar positions will be considered a significant advantage. * Experience in customer service, customer support centers (SAC), sales, collections, or reception. * Strong communication skills, clear diction, concise writing, and ability to interact effectively with the public. * Interest in building a career in customer service, sales, retention, collections, or relationship management. Benefits and What We Offer * Formal CLT employment contract, offering job stability and benefits aligned with company policy. * Comprehensive training for customer service roles, including for first-time job seekers. * Collaborative work environment powered by technology, innovation, and a people-first mindset. Career Development Plan At AeC, your professional growth is our priority. * Starting from the 3rd month, you may participate in our internal opportunities program and compete for promotions to other roles. * In 2025, over 4\.000 employees were promoted nationwide, demonstrating the strength of our career development plan. Employment Type and Work Model * Employment Regime: Permanent – CLT. * Work Model: Onsite in Joao Pessoa. * Number of Openings: 100 positions. Who This Role Is For * Individuals seeking their first job, with no prior experience in telemarketing or call centers. * Professionals who have previously worked in customer service, sales, customer support centers (SAC), collections, or reception and wish to grow within a large organization. * Communicative, empathetic individuals who enjoy helping customers and seek a career path in customer service. How to Apply Click “Apply” on the platform, fill in your details, and attach your updated resume. No prior experience is required: we provide comprehensive training to prepare you for the role of Telemarketing Operator at AeC. **Join AeC and build your customer service career with Technology and Human Touch.** Job Type: Part-time, Permanent CLT Compensation: Up to R$1\.518,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Selection Question(s): * PROVIDE A VALID E\-MAIL ADDRESS FOR CONTACT: Format: @(gmail, outlook, yahoo, icloud).com Work Location: Remote