Customer Service Assistant

Description

Job Summary: The Customer Service Assistant handles customers via telephone, email, or chat, clarifies inquiries, forwards issues, and strives for customer satisfaction through effective communication and proactivity. Key Highlights: 1. Customer support via telephone, email, or chat 2. Clarification of inquiries and registration of incidents 3. Monitoring resolution progress and pursuing customer satisfaction The Customer Service Assistant is responsible for handling customers via telephone, e\-mail, or chat, clarifying inquiries, registering incidents, forwarding issues to the respective internal departments, monitoring resolution progress, and pursuing customer satisfaction. It is essential that the candidate possesses strong communication skills, proactivity, dynamism, and knowledge of Carajás products and services to resolve requests efficiently and promptly. **Minimum Education Level:** High School (Secondary Education)