Customer Support Assistant

Description

Job Summary: The Customer Support Assistant is responsible for attending to customers, clarifying questions, registering incidents, forwarding issues, and monitoring resolutions to ensure customer satisfaction. Key Highlights: 1. Customer support via phone, email, or chat 2. Clarification of questions and registration of incidents 3. Monitoring of resolution progress and pursuit of customer satisfaction The Customer Support Assistant is responsible for attending to customers via phone, email, or chat; clarifying questions; registering incidents; forwarding issues to the respective internal departments; monitoring resolution progress; and pursuing customer satisfaction. It is essential that the candidate possess strong communication skills, proactivity, dynamism, and knowledge of Carajás products and services to efficiently and promptly resolve customer requests. **Minimum Education Level:** High School (Secondary Education)