Highway and Toll Operator (3)

Description

Job Summary: Responsible for vehicle release and service at toll lanes, toll fee collection, receipt issuance, and incident management. Key Highlights: 1. Serving vehicles under various toll collection modes. 2. Managing toll fee collection and plaza resources. 3. Participating in initiatives promoting electronic toll collection. **Description:** Release and serve vehicles at manual, automatic, self-service, and auxiliary lanes, as well as exceptional cargo vehicles and vehicles with no payment method. Ensure availability of required resources—provided at toll plazas—for manual toll fee collection at the start of each shift. Identify, classify, and collect toll fees according to vehicle class and payment method (cash, credit/debit cards, checks, toll vouchers, and other implemented methods). Issue receipts corresponding to collected toll amounts; distribute brochures per the distribution schedule sent to each plaza; and participate in coin collection. Complete the toll incident report and inform the immediate supervisor of incidents occurring in the booth; also record and log vehicle violations in the Revenue Collection System. Conduct user surveys per company-defined schedules and topics. Sell coupons in toll payment waiting queues (e.g., papafila, mobile collection). In case of accidents or vehicle breakdowns, signal the location and notify the toll plaza control center. Assist in coin counting, operate the toll plaza control system, handle change purchases and sales at shift start/end, and prepare necessary resources for subsequent shifts’ revenue collection. Represent the Leader under the Development Program. Promote electronic toll collection through participation in related initiatives and recommending partner operators’ TAG devices. Perform duties in compliance with Motiva’s Golden Rules to prevent unsafe behaviors and support comprehensive prevention and monitoring of work routines. Contribute to proper waste management at the workplace, based on awareness of environmental aspects and impacts related to one’s activities and in accordance with unit-established standards. 2512180202551852235