Highway Toll Operator (3)

Description

Job Summary: Handle and release vehicles, identify and classify vehicle types, collect toll fees, and support various plaza operations. Key Highlights: 1. Vehicle handling and release at various toll lanes. 2. Full management of toll fee collection and receipt issuance. 3. Support for plaza operations and leadership development. **Description:** Handle and serve vehicles at manual, automatic, self-service, and auxiliary lanes, as well as exceptional cargo vehicles and vehicles with no payment method. Equip oneself with necessary resources provided at toll plazas to perform manual toll fee collection at the start of each shift. Identify, classify, and collect toll fees according to vehicle class and payment method (cash, credit/debit cards, checks, toll vouchers, and other implemented methods). Issue the corresponding receipt for the collected toll amount; distribute brochures as scheduled per plaza; and participate in coin collection. Complete the toll incident report and inform the immediate supervisor of incidents occurring in one’s booth; also record and monitor vehicle violations in the Revenue Collection System. Conduct user surveys as scheduled and on topics defined by the company. Sell coupons in toll payment waiting queues (e.g., queue management, mobile collection). In case of accidents or vehicle breakdowns, signal the location and notify the toll plaza control center. Assist in coin counting, plaza control operations, exchange cash purchasing/selling at shift start/end, and prepare required resources for subsequent shifts’ revenue collection. Represent the Leader under the Leadership Development Program. Promote electronic tolling by participating in related initiatives and recommending partner operators’ TAG devices. Perform all activities in compliance with Motiva’s Golden Rules to prevent unsafe behaviors and contribute to comprehensive prevention and monitoring of daily work routines. Contribute to proper waste management at the workplace, based on awareness of environmental aspects and impacts associated with one’s role and in accordance with unit-established standards. 2512180202551852235