Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues, requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. In-person, telephone, or email customer service 2. Recording of complaints, suggestions, and compliments 3. Efficient and courteous resolution of problems and conflicts The Customer Service Representative role involves providing customer service by delivering information, clarifying doubts, and resolving issues. The professional must possess communication skills, be proactive, and demonstrate empathy to handle various situations. * Serve customers in person, by telephone, or via e-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to enhance customer service * Adhere to company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace