Individual Relationship Manager

Description

Job Summary: Manage the cooperative members’ portfolio, achieve established targets, ensure promotion of products and services, and engage in credit recovery. Key Highlights: 1. Strategic portfolio and product/service target management 2. Focus on credit recovery and minimization of delinquency 3. Ensuring compliance with regulators and institutional policies **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Level:** Professional **Employment Type:** Permanent – CLT * Manage the cooperative members’ portfolio to expand the cooperative’s reach within its operational area; * Achieve established targets by offering products and services aligned with customers’ expectations; * Ensure promotion of offered products and services; * Comply with requirements set by regulatory and supervisory bodies, as well as institutional policies; * Conduct credit recovery activities for members, including digital customer service; * Administer overdue collection efforts to minimize the cooperative’s delinquency rate; * Provide necessary data for analysis and decision-making; * Ensure all approved operations undergo analyses compliant with established policies and regulations, backed by guarantees appropriate to the business conducted. **Requirements:** Bachelor’s degree in Business Administration, Economics, or related fields; ANBIMA CPA or C-Pro R certification (C-Pro R preferred); C-Pro I certification will be considered an advantage; Specialization in Commercial, Business, Products, Services, or related areas will be considered an advantage. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Gympass, Profit-sharing (based on targets achieved), Private pension plan, Life insurance, Meal voucher