Fraud Prevention Analyst

Description

Job Summary: Cooper Card is seeking a Fraud Prevention Analyst to monitor, analyze, and handle fraud incidents, disputes, and chargebacks, ensuring operational security and excellence in customer service. Key Highlights: 1. Monitor and analyze frauds and chargebacks. 2. Provide support to internal and external customers. 3. Suggest improvements to fraud prevention processes. **Job Description:** ---------------------- Cooper Card seeks a Fraud Prevention Analyst to directly monitor, analyze, and handle incidents related to fraud, disputes, and chargebacks, contributing to operational security and excellence in customer service. If you are attentive, analytical, possess strong communication skills, and enjoy working with processes and risk prevention, this opportunity is for you! Responsibilities: Provide support to internal and external customers (phone and e\-mail); Handle disputes and chargebacks, and monitor Visa disputes; Register and track tickets with Dock; Verify credit postings, reversals, re-inclusions of purchases and on\-us sales; Monitor internal fraud prevention systems, transfers, IPs, and sales; Verify registrations, address changes, and card reissues; Validate data and values in financial reports and anti-fraud systems; Perform daily closing of internal systems; Organize departmental documents; Suggest process improvements for fraud prevention; Support new employees and participate in training sessions; Perform other activities related to the smooth operation of the department. **Mandatory Requirements:** ------------------------------ Currently pursuing a bachelor’s degree in Business Administration, Accounting, or related fields; Intermediate knowledge of Microsoft Office Suite; High level of attention and concentration; Strong written and verbal communication skills (including public-facing interactions); Analytical, organized, and proactive profile; Availability to work on a 12x36 shift schedule (7:00 PM to 7:00 AM). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,326\.01 **Benefits:** --------------- Meal or Food Allowance: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER SERVICOS **Working Hours:** ------------------------ 12x36 shift schedule from 7:00 PM to 7:00 AM **Additional Information:** --------------------------- This position requires 100% in-person work in Maringá \- PR; Working hours: 12x36 shift schedule from 7:00 PM to 7:00 AM; Base salary: R$ 2\.326,01 \+ Benefits.