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Job Summary: A customer service professional focused on humanization, negotiation, and information management, ensuring data quality and security. Key Highlights: 1. Humanized and high-quality customer service 2. Focus on negotiation and persuasion 3. Safeguarding the confidentiality and security of information Description: * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Ability to negotiate and persuade; * Experience in public-facing customer service is desirable. * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health plans according to each plan's established policy; * Provide customer service while considering all necessary information for examination procedures and adhering to company-defined processes; * Negotiate with customers regarding fees and payment methods (per company-aligned processes); * Perform other duties relevant to the position; * Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations. 2512200202551929572
