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Job Summary: A customer service professional focused on human-centered service, negotiation, and information management within systems, ensuring data privacy. Key Highlights: 1. Customer-oriented and high-quality service 2. Negotiation and persuasion skills 3. Safeguarding the confidentiality and security of information Description: * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Ability to negotiate and persuade; * Prior experience in public-facing customer service is preferred. * Provide human-centered and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health insurance providers according to each provider's established policy; * Deliver customer service while considering all necessary information for examinations and adhering to company-defined processes; * Negotiate with customers regarding fees and payment methods (in accordance with company-aligned procedures); * Perform other duties relevant to the position; * Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations. 2512200202551929572
