Highway Toll Operator (2)

Description

Job Summary: Handle and release vehicles, collect toll fees, issue receipts, complete toll incident reports, and support plaza operations. Key Highlights: 1. Vehicle handling and release across multiple lanes 2. Toll fee collection and tariff identification 3. Support in operations and incident management **Description:** Handle and serve vehicles at manual, automatic, self-service, and auxiliary lanes, as well as exceptional cargo vehicles and vehicles with no payment method. Ensure availability of required resources—provided at toll plazas—for manual toll collection at the start of each shift. Identify, classify, and collect toll fees according to vehicle class and payment method (cash, credit/debit cards, checks, toll vouchers, and other implemented methods). Issue the corresponding receipt for the collected toll amount; distribute promotional leaflets as scheduled per plaza; and assist in coin collection. Complete the toll incident report and immediately inform the direct supervisor of any incidents occurring in your booth; also record and log vehicle violations in the Revenue Collection System. Conduct user surveys as scheduled and on topics defined by the company. Sell coupons in toll payment waiting queues (e.g., “papafila”, mobile collection). In case of accidents or vehicle breakdowns, signal the location and notify the Toll Plaza Control Center. Assist in coin counting, support plaza control operations, handle change procurement and sales at shift start and end, and prepare necessary resources for subsequent shifts’ revenue collection. Represent the Leader under the Development Program. Promote electronic tolling by participating in related initiatives and recommending partner operators’ TAG devices. Perform all activities in accordance with Motiva’s Golden Rules to prevent unsafe behaviors and contribute to comprehensive prevention and monitoring of daily work routines. Contribute to proper waste management at your workplace, based on awareness of environmental aspects and impacts associated with your role and in compliance with unit-established standards. 2512180202551844551