Highway Toll Operator (1)

Description

Job Summary: Perform vehicle release, customer service, and toll fee collection across various lanes, including incident handling and operational support. Key Highlights: 1. Vehicle release and customer service at manual and automatic lanes 2. Toll fee identification, classification, and collection 3. Support in electronic toll management and operational control **Description:** Release and provide service to vehicles at manual, automatic, self-service, and auxiliary lanes, as well as to exceptional cargo vehicles and vehicles with no payment method available Equip oneself with the necessary resources provided at toll plazas for manual toll fee collection at the start of each shift. Identify, classify, and collect toll fees according to vehicle classes and payment methods (cash, credit/debit cards, checks, toll vouchers, and other implemented payment methods) Issue the corresponding receipt for the collected toll amount, distribute brochures as scheduled for each plaza, and participate in coin collection Complete the toll incident report and inform the immediate supervisor of incidents occurring in one’s booth, as well as record and track vehicle violations in the Revenue Collection System. Conduct user surveys as scheduled and on topics defined by the company Sell coupons in toll payment waiting queues (e.g., queue management staff, mobile collection). In case of accidents or vehicle breakdowns, signal the location and notify the toll plaza control center Assist in coin counting, operate the toll plaza control system, manage change procurement and sales at the beginning and end of shifts, and prepare necessary resources for revenue collection in subsequent shifts. Represent the Leader under the Development Program. Promote electronic tolling through participation in related initiatives and recommendations of partner operators’ TAG devices. Carry out activities in accordance with Motiva’s Golden Rules to prevent unsafe behaviors and contribute to comprehensive prevention and monitoring of work routines. Contribute to proper waste management at one’s workplace, based on awareness of environmental aspects and impacts associated with one’s activity and in compliance with unit-established standards. 2511290202181844548