Relationship Analyst

Description

Job Summary: We are seeking a Relationship Analyst to strengthen and expand commercial relationships with customers, monitor the customer journey, and ensure customer satisfaction. Key Highlights: 1. Strengthen and expand commercial relationships with customers 2. Monitor the customer journey for continuous improvement 3. Develop action plans to resolve impasses About the Role We are looking for a **Relationship Analyst** to join our team. You will be responsible for strengthening and expanding commercial relationships with our customers. Benefits of this opportunity * **0.8%** **on monthly liquidity** * **0.6% semiannually** on monthly deliveries exceeding targets Responsibilities * **Service Analysis:** Monitor the customer journey using our internal communication platform. * **Focus on Satisfaction:** Conduct proactive outreach (telemarketing) to ensure the best customer experience. * **Active Listening:** Identify and understand customer challenges and needs. * **Strategic Support:** Provide real feedback to commercial supervision to improve processes. * **Objection Management:** Develop action plans and strategies to resolve impasses. Requirements and Qualifications * **Education:** Completed high school. * **Experience in Customer Service or Sales:** Prior experience engaging with the public (in-person or via phone). * **Active Listening:** Ability to listen and identify the customer's true pain points. Desirable * **Experience with CRM or Customer Service Platforms:** Familiarity with internal communication software. * **Courses in Customer Success (CS) or Customer Experience:** Knowledge of satisfaction metrics. * **Analytical Profile:** Enjoy transforming feedback into strategic action plans. Job Type: Full-time CLT Compensation: R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Food allowance * Transportation allowance Work Location: On-site