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Job Summary: We are seeking an entry-level professional for technical support, resolving issues and contributing to customer infrastructure and services. Key Highlights: 1. Technical support for low- and medium-complexity issues 2. Contribution to customer infrastructure and services 3. Collaborative and innovative environment **Job Description:** ---------------------- We are looking for a professional at the beginning of their technical career, responsible for handling low- and medium-complexity support requests, resolving common issues, and contributing to the operation of customer infrastructure and services. **Mandatory Requirements:** ------------------------------ Completed high school education. Technical or undergraduate degree (completed or in progress) in Computer Science, Networking, Telecommunications, or related fields is desirable; 6 months of experience. One year of experience in technical support or first-level support is desirable. **Desirable Requirements:** -------------------------- Basic knowledge of operating systems (Linux/Windows); Understanding of networking and protocols (DNS, DHCP, TCP/IP); Familiarity with hosting control panels, email, and web services; Technical reading and writing proficiency in English. **Employment Type:** -------------------------- CLT **PCD:** -------- INDIFFERENT **Benefits:** --------------- Health and dental insurance Meal voucher and food allowance Incentives for courses, training, and certifications Collaborative and innovative environment Birthday day-off **Work Location:** ---------------------- HostDime Brasil \| João Pessoa/PB **Working Hours:** ------------------------ DAY SHIFT 12X36 (6 AM TO 6 PM)
