**Technical Support Specialist** At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is available whenever they need help – by phone, email, online, or on social media. No matter how complex the challenge, we face it head-on. We answer questions about installation, operation, configuration, customization, and use of Dell Technologies products. For critical issues, we use our systems to provide remote technical support with diagnostics. If there's a problem with a customer's product, we analyze it, identify the cause, recommend a solution, and document the issue. Join us to do the best work of your career and make a significant social impact as a **Technical Support Specialist** on our Technical Support team in Eldorado do Sul. **What you’ll achieve** As a **Technical Support Specialist**, you will work alongside highly qualified technical consultants to develop and deliver solutions that enable customers to maximize their return on IT investments, increase efficiency, and reduce costs. You will: * Resolve technical problems for customers and meet their expectations; * Work closely with customers, proactively communicating the overall status of requests; * Demonstrate first-class customer service; * Promote operational excellence through high-quality case closures and efficient issue management; * Have the opportunity to guide and support other team members. **Take the first step toward your dream career** Every member of the Dell Technologies team brings something unique to the table. Here’s what we’re looking for in this role: **Essential Requirements:** * Experience related to hardware and software maintenance on client devices (laptops and desktops); * Experience in customer service; * Basic English proficiency. **Desired Requirements:** * Experience with databases or software related to the role; * Intermediate or advanced English proficiency. **Who we are** We believe every individual has the power to make an impact. That’s why we put our team members at the heart of everything we do. If you're looking for an opportunity to grow your career in an inclusive and diverse workplace environment with the industry's most advanced technology, we're looking for you. Dell Technologies is a unique family of businesses helping individuals and organizations transform the way they work, live, and have fun. Join us in building a future that works for everyone, because progress needs us. **Application Deadline**: **October 24, 2025** Dell Technologies is committed to the principle of equal employment opportunities for all individuals and providing a workplace free from discrimination and harassment for team members. Read our Employment Opportunities Policy here. **Job ID:**R279189