Description
Job Summary:
This professional will assess customer needs, offer value propositions, expand connections, present solutions, and build customer relationships, delivering an enchanting experience.
Key Highlights:
1. Offer value propositions and expand connections with additional services
2. Build relationships and deliver an enchanting customer experience
3. Provide consultative service and sell products/services
The Customer Representative (CR) must assess customers' needs and offer the most suitable value proposition;
Expand customers' opportunities to connect with additional services so they can fully enjoy what they love in life;
Demonstrate to customers that a solution is always available;
Build relationships and deliver an enchanting experience during every customer interaction.
**Requirements:**
· Completed High School education;
· Basic knowledge of Microsoft Office suite;
· Sales and customer service experience is desirable;
· Familiarity with sales targets and performance indicators is a plus;
· Telephony experience is a plus;
· Knowledge of Android and iOS systems is a plus.
**Responsibilities**
* Provide in-person or online customer service using official company-provided tools, applying a consultative approach to identify customer needs and offer a unique value proposition;
* Conduct product and service demonstrations, clarifying questions about specifications to provide greater confidence for customer decision-making;
* Sell products (mobile phones and accessories) and services (plans and digital services), aligned with customer needs and following company procedures and guidelines;
* Support customers in resolving issues related to Vivo's services;
* Promote product and service offers and proactively attract new customers;
* Establish and foster customer relationships, embodying one's personal brand in alignment with Vivo's DNA to maintain this bond;
* Take ownership of organizing and maintaining workplace cleanliness;
* Contribute to organizing customer flow in-store and managing waiting lines when necessary;
* Arrange products in the display window and keep it organized according to company standards.
**(For questions during registration, contact (38) 9 9921-8684.)**
Employment Type: Permanent CLT
Compensation: Starting from R$1.512,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Education allowance
* Meal voucher
* Transportation voucher
Work Location: On-site
Full-time
Onsite
Montes Claros,Minas Gerais
