Vice-Presidency B2C Directorate: Regional MG Workplace: Vivo Store Sete Lagoas/MG An open, transparent work environment that inspires trust and self-development. With this scenario in mind, the B2C area strives to deeply understand our customers' needs and transform them into a unique value proposition. Delighting and retaining customers is what drives us every day! If you love technology, enjoy a dynamic environment and teamwork, your place is with us at Vivo stores! Here, we take pleasure in serving customers and presenting all Vivo connectivity services, enabling people to make the most of life through an enchanting experience. **Responsibilities and Duties** **TO SHINE IN THIS POSITION, YOU WILL:** * **Reception and Delight \-** Greet customers warmly, understand their needs, and offer personalized solutions that delight and retain them. * **Consultative and Digital Sales \-** Negotiate with excellence, present Vivo services and benefits, encourage use of the Meu Vivo app, and conduct proactive telemarketing. * **Organization and Efficiency \-** Adhere to schedules, support reception activities, and responsibly follow ANATEL regulations and internal processes. * **Support and Knowledge \-** Provide basic technological support and stay updated on market trends and competitors. * **Development and Participation \-** Attend training sessions and contribute energy to campaigns and projects. * **Operational Management \-** Manage cash handling and perform document management with attention to detail. **Requirements and Qualifications** **WHAT YOU NEED TO MAKE IT HAPPEN:** * Completed high school education — the foundation to begin your journey with us. * Commitment to quality and ethics — here, excellence and integrity go hand in hand. * Passion for people! If you enjoy working with and for others, this is your place. * Passion for delighting and retaining customers — transforming every interaction into a memorable experience. * Willingness to drive results — energy and attitude to achieve outstanding outcomes. * Resilience — because challenges are part of the path to success. * Being tuned-in and connected — staying up-to-date with trends and technologies. * Curiosity and discipline to keep learning — constant evolution is our motto. * Experience in customer service is a differentiating factor that can set you apart! **Additional Information** See what we offer you: At Vivo, we value our employees with flexible benefits and unique experiences: Digital benefits platform — gym membership, meal voucher (VR), food voucher (VA), pharmacy allowance, medical and dental assistance, life insurance; Corporate mobile phone and unlimited voice/data plan with Vivo 5G; Special discounts on landline, broadband, TV, and apps; Annual bonus or Profit Sharing Plan (PPR); Private pension; School, daycare, or babysitter expense subsidy; Inclusive and respectful environment where you can be authentic; Flexible working hours; Birthday day off; Corporate volunteer program; Educational Development Program with discounts and courses; National and international internal recruitment program; Physical, emotional, and social wellness initiatives under \#VivoBemEstar; Positions eligible for persons with disabilities and/or rehabilitated individuals. \#VemPraVivo \#VivoDiversidade \#VivoMinhaCarreira \#VemdeVocê We are a company within the Telefônica Group, Brazil's telecommunications leader. We operate with the purpose of **Digitalizing to Bring Closer** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives with security and reliability — all delivered with the quality only Vivo provides. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator reflecting the society in which we live. We maintain a robust internal program grounded in the pillars of Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+ to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/fixed telephony accesses, as well as pay-TV subscriptions**. A reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest selection of HD pay-TV channels and numerous online applications. We believe the path to delivering the best experience to our customers begins with providing an excellent experience to our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
