Job Summary: Multichannel customer service, providing quick solutions and recording interactions in systems—ideal for those seeking to build a career in customer relationship management. Key Highlights: 1. Comprehensive training for customer service roles 2. Collaborative work environment focused on people 3. Career development plan with promotions starting from the 3rd month **Opportunity Summary** Telemarketing Operator position, under CLT employment regime, with 100 openings for multichannel customer service (telephone, chat, email, and WhatsApp) in a contact center. Prior experience is not required; however, it will be a strong advantage if you have previously worked as a telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer service representative, consultant, collections agent, active or passive attendant, salesperson, interaction expert, operator, or similar roles. **About AeC** AeC is a national company with over 30 years in the market, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 Brazilian states and 11 cities. We are a technology company with a human touch, recognized for six consecutive years as one of the best companies to work for, with emphasis on diversity, well-being, and employee development. **Your Responsibilities (Key Activities)** Answer customer calls, resolve inquiries, and record requests. Provide clear and prompt solutions, guiding customers step-by-step to resolve issues across digital channels such as email, online chat, WhatsApp, voice, and other support channels. Record all interactions in the company’s systems, following scripts, policies, and internal procedures. **Mandatory Requirements** Be at least 18 years old. Have completed high school (secondary education). Be available to work onsite in Montes Claros/MG. Be available for part-time shifts on rotating schedules (6x1 or 5x2), during morning, afternoon, or night shifts. **Preferred Qualifications (Not Mandatory)** Prior experience is not required; however, it will be a significant advantage if you have previously worked as a telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer service representative, consultant, collections agent, active or passive attendant, salesperson, interaction expert, operator, or similar roles. Experience in customer service, customer support centers (SAC), sales, collections, or reception. Strong communication skills, clear diction, concise writing, and ability to interact effectively with the public. Interest in building a long-term career in customer service, sales, retention, collections, or relationship management. **Benefits and What We Offer** Permanent CLT employment contract, offering stability and benefits according to company policy. Comprehensive training for customer service roles—even for first-time job seekers. A collaborative work environment integrating technology, innovation, and a people-first approach. **Career Development Plan** At AeC, your professional growth is our priority. Starting from the 3rd month, you may participate in our internal opportunities program and compete for promotions to other positions. In 2025, over 4,000 employees were promoted nationwide, demonstrating the strength of our career development plan. **Employment Type and Work Model** Employment Regime: Permanent – CLT. Work Model: Onsite, in Montes Claros/MG. Number of Openings: 100 positions. **Who This Role Is For** Individuals seeking their first job, with no prior experience in telemarketing or call centers. Professionals who have previously worked in customer service, sales, customer support centers (SAC), collections, or reception and wish to grow within a large organization. Communicative and empathetic individuals who enjoy helping customers and seek a structured career path in customer service. **How to Apply** Click “Apply” on the platform, complete your details, and attach your updated resume. No prior experience is required—we provide comprehensive training to prepare you for the Telemarketing Operator role at AeC. Join AeC and build your customer service career with Technology and Human Touch. Minimum Education Level: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
