Office Assistant

Description

Job Summary: Grupo Zelo is seeking a professional to handle customer service, contract regularization, administrative support, and document organization, contributing to service excellence. Key Highlights: 1. Serve customers and regularize contracts, ensuring accurate and reliable information. 2. Support internal and external customer service by directing requests. 3. Organize departmental documents and files, maintaining control and preservation. WE WANT YOU ON OUR TEAM! We are proud to say that we have over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind Grupo Zelo’s growth and evolution. To fulfill our mission, we need people who take genuine pleasure in serving, inspiring, and transforming. Here, our mission is to inspire care at all times—meaning we respect and promote diversity and inclusion in all positions. JOIN GRUPO ZELO! Please note that all our job openings are open to persons with disabilities (PcD). YOUR RESPONSIBILITIES: * Handle delinquent customers, regularize contracts, receive and verify payments, formalize payment clearance, and report information through departmental tracking systems, ensuring accurate and reliable transmission of information and funds; * Support in-person, telephone, and/or email customer service for internal and external clients by providing information, identifying request nature, and directing inquiries to responsible departments, contributing to service excellence at the unit; * Manage dispatch and receipt of registered mail pouches by recording document entry and exit, performing sorting, verification, and distribution to comply with departmental procedures; * Assist in preparing reports, forms, and spreadsheets: collecting data; creating and updating control spreadsheets; drafting reports, memoranda, and other administrative documents; * Organize various departmental documents and files, classifying them according to predefined criteria and archiving them per departmental procedures, to ensure document preservation, control, and organization; * Support management in administrative tasks, assisting in activity control and execution. REQUIREMENTS: * Completed high school education * Basic computer skills * Customer service experience DESIRED: * Proficiency in Excel DOES THIS POSITION MATCH YOUR PROFILE? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Minimum Education Level: High School (Secondary Education) Disclosed during interview