Job Summary: Provide support for administrative and judicial procedures to ensure legal production, requiring organization, time management, and objectivity. Key Highlights: 1. Essential support for legal production and administrative procedures 2. Focus on organization, time management, and objectivity 3. Culture that values cordiality and emotional balance **JOB MISSION:** Provide support for administrative and judicial procedures to ensure the outcomes of legal production. **BEHAVIORAL COMPETENCIES:** * Attendance and punctuality: Regularly attends and remains at the workplace and consistently adheres to established or agreed working hours; * Contribution to workplace quality: Contributes to a healthy work environment by maintaining a positive and respectful attitude toward internal and external SILVA FREITAS clients; * Team spirit: Works collaboratively and respectfully within a team; * Flexibility and adaptability: Demonstrates the ability to adapt and work effectively in diverse and changing situations, with various people and groups; * Continuous improvement: Recognizes mistakes made and uses them as opportunities for learning and development, applying such insights to enhance deliverables and results; * Promptness: Displays willingness and readiness to respond to work demands; * Professional confidentiality: Maintains confidentiality regarding SILVA FREITAS information and incidents; * Diligence: Uses office materials, facilities, and equipment appropriately, contributing to resource conservation and responsible usage (e.g., water, electricity, machines, stationery, hygiene, cleaning, etc.). **CULTURAL ALIGNMENT COMPETENCIES:** * Cordiality: Serves internal and external clients with quality, courtesy, attention, promptness, interest, and kindness. * Positive attitude: Cultivates an appreciative perspective and demeanor. Extracts learning and developmental opportunities from all situations, especially adverse ones. Practices flexible thinking focused on opportunities and what truly matters, replacing complaints with solutions. Contributes to emotional lightness and well-being in the workplace; * Emotional balance: Remains calm in adverse situations without losing emotional composure. Demonstrates self-awareness, self-control, and self-motivation. Assimilates situations and reflects before acting. Shows professional maturity in managing unexpected situations, particularly in tense or conflict-ridden environments. **JOB-SPECIFIC BEHAVIORAL COMPETENCIES** * Organization: Maintains order and control over information; skillfully categorizes, identifies, prioritizes, and acts swiftly and disciplined in response to demands; demonstrates organizational ability to comply with rules and procedures aimed at achieving goals and objectives; * Objectivity and clarity: * Time management: Allocates appropriate time to each activity; recognizes distinctions among urgent and important tasks, focusing on and prioritizing those accordingly—while similarly reducing or eliminating non-urgent and non-important activities to optimize time usage for productivity. **JOB RESPONSIBILITIES:** * Enter data into the management system according to standard operating procedures; * Digitize physical case files and documents stored in the office or upon request; * Provide support to the customer service team when needed; * Conduct telephone customer service and scheduling; * Contribute to departmental organization; * Fulfill requests from the immediate supervisor; * Act as a disseminator of SILVA E FREITAS values; * Strictly conduct professional activities in accordance with the decorum established in the SILVA E FREITAS Internal Regulations; * Follow SILVA E FREITAS corporate identity image guidelines while performing job duties.