Technical Support Assistant (Customer Support)

Description

Job Summary: We are seeking early-career professionals with an interest in technology to provide remote support for high-value assets, requiring technical curiosity and analytical reasoning. Key Highlights: 1. Opportunity to build a solid career in technology 2. Focus on problem resolution and support for critical assets 3. Opportunity for promotion to Senior and Specialist levels About the Role We seek early-career professionals with genuine interest in technology and the desire to build a solid medium- to long-term career path. Unlike basic support roles, this position demands technical curiosity and analytical reasoning. You will be responsible for remote support of high-value assets (equipment valued between R$ 50k and R$ 80k). Therefore, organization, a solution-oriented attitude, and emotional intelligence are fundamental pillars for success in this role. What We Seek (Technical and Behavioral Profile) Analytical Profile: Sharp logical reasoning and focus on problem-solving (troubleshooting). Solid IT Foundation: Hardware: Knowledge of components, assembly, and diagnostics. Software/OS: Proficiency in operating systems, drivers, and device managers. Networking: Understanding of IP addressing and inter-device communication. Bonus: Basic programming logic knowledge (developer mindset). Soft Skills: Ability to remain calm under pressure and excellence in customer service. ️ Key Responsibilities Perform technical diagnostics via remote access. Analyze requests to identify root causes (not just immediate fixes). Support specific machinery and critical network devices. Collaborate with a team of 15 specialists to ensure operational efficiency. * Work Schedule Standard Shift: Monday to Thursday (8:00 AM to 6:00 PM) and Friday (8:00 AM to 5:00 PM). Rotating Night Shift: During specific periods, work hours are from 2:00 PM to 10:00 PM. Note: The night shift includes an earlier start time adjustment for hour compensation, eliminating the need for Saturday shifts. Compensation and Benefits Base Salary: R$ 2\.000,00\. Performance Bonus: R$ 250,00 (starting after the first month, subject to goal achievement). Meal Voucher: R$ 300,00\. Transportation Voucher. Gympass. Health and Dental Insurance: 100% covered by the company (no payroll deduction) after the probationary period. Career Development Plan Training: Hands-on immersion with full team support during the first week. Learning Curve: Estimated 6 to 8 months to achieve full operational proficiency. Professional Growth: Real opportunity for promotion to Senior and Specialist levels within a 2- to 3-year cycle.