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Support Operator I

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: We are seeking a Support Operator I to provide technical support to customers, resolve issues, and ensure satisfaction and quality in service delivery. Key Highlights: 1. Technical support and customer service center (SAC) for clients 2. Identification and resolution of technical issues 3. Guidance on product/service usage Job Posting: Support Operator I Description: We are looking for a Support Operator I to join our team. The professional will be responsible for providing technical support to customers, resolving problems and inquiries, and ensuring customer satisfaction and service quality. Responsibilities: * Answer and log technical support and SAC requests. * Identify and resolve customers' technical issues. * Guide customers on proper use of products/services. * Conduct tests and diagnostics to identify failures. Requirements: * Technical course in networking or IT is desirable. * Prior experience in technical support/customer service via phone or chat. * Experience in reversing product cancellations. * Basic knowledge of operating systems. * Strong communication and interpersonal skills. * Ability to work effectively in a team.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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