Customer Advisor - PARACATU

Description

MAIN RESPONSIBILITIES: Customer Service: Deliver exceptional service to customers, ensuring a positive and impactful experience. Sales Area Organization: Ensure the sales area is always clean and well-organized, adhering to standard operating procedures (SOP). This includes: * Table displays (tables folded neatly by size). * Rack displays (organized by size, using correct hangers according to product families and categories). * Daily inspection at store opening and closing, maintaining an orderly and clutter-free area. Pricing Verification: Verify that prices displayed on racks and shelves are accurate and up-to-date for corresponding products, ensuring all items are properly priced. Fitting Room Returns: Return items left in fitting rooms by customers who decided not to purchase them after trying them on. Product Pinning and Hanger Placement: Organize and ensure correct product placement, including pinning and hanging of apparel items. Merchandise Restocking: Restock merchandise daily based on sales and store needs, opening and unpacking boxes to ensure efficient replenishment in both stock and sales areas. Cleanliness Maintenance: Keep the department clean and organized, including dusting tables and equipment with cloths, to ensure a pleasant environment for customers. Shoe Lacing: Lace shoes correctly to facilitate display and customer visibility. Fitting Room Schedule: Fulfill the fitting room schedule, inspecting and cleaning fitting booths after customer use. Clothing Ironing: Iron wrinkled garments to ensure they are presentable to customers. Stockroom Organization: Maintain an organized stockroom according to store needs, including arranging merchandise and hardware in internal areas. Equipment Management: Remove equipment from the sales floor whenever necessary, especially during low inventory situations. Merchandise Allocation: After merchandise receipt by the store auditor, allocate products either to the sales floor or to stock, ensuring proper storage. Cashier Operations: * Register customer purchases on POS terminals. * Perform add-on sales (suggest complementary products). * Process interest-bearing installment sales (PCJ). * Sell financial services and insurance offered by the company. * Process merchandise exchanges per store policy. Store Card Customer Acquisition: * Conduct internal customer acquisition for store card enrollment. * Conduct external customer acquisition by approaching people near the store for store card enrollment. Performance Monitoring: Monitor daily store results and targets, continuously striving to improve performance indicators. DESIRED QUALIFICATIONS (NOT MANDATORY): * Prior experience in customer service and/or sales; * Ability to organize and maintain sales environments; * Commitment to store goals and service excellence. ESSENTIAL QUALIFICATIONS: * Completed or currently pursuing high school education. BENEFITS: * Meal Voucher * Transportation Voucher * Medical Assistance * Product Discount \- Monthly Incentive \- Upon achievement of performance targets * Corporate University Minimum Education Level: High School (Secondary Education) * Transportation Voucher * Meal Voucher * Corporate University * Medical assistance * Product discount