Call Center Agent

Description

Job Summary: Telephone and digital customer support to resolve inquiries and issues, providing prompt assistance and guiding customers step-by-step. Key Highlights: 1. Growth opportunities and a work environment that values happiness and well-being. 2. Career development plan with internal promotion programs starting from the 3rd month. 3. Market-leading company with 30 years of experience, certified as a Great Place to Work. **Work Location: Shopping Mall Unit** — Address: *Avenida Donato Quintino, 90, Cidade Nova, Montes Claros, MG*. **Remote work option available after 90 days** **New Benefit: We now partner with Gympass** — take care of your well-being with access to gyms, studios, and health apps! **Join AeC!** We are market leaders in customer relationship management with over 30 years of experience and, since 2020, have been certified as one of the best companies to work for. Here, you’ll find growth opportunities and an environment that prioritizes employee happiness and well-being. **Career Development Plan at AeC** At AeC, your professional growth is our priority. Starting from your third month, you may be promoted through our internal opportunity program. In 2024, we promoted over 5,000 employees. We are a diversity-embracing company and want you to grow with us. Whether you’re experienced or just starting out, join AeC! **Responsibilities:** Telephone support to address customer inquiries and deliver rapid solutions, guiding them step-by-step to resolve issues. Activities include email, chat, WhatsApp, voice calls, and other communication channels. **Requirements** Must be at least 18 years old. High school diploma or equivalent. Positions available for all shifts (morning, afternoon, and night), including part-time, 6x1, or 5x2 schedules. Entry-level positions also available. No prior experience required; however, experience in roles such as telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, sales representative, SAC (Customer Service Department), sales, teleoperator, interaction specialist, or operator is considered advantageous. **Here, you’ll find cutting-edge technology, human warmth, innovation, talented people, and abundant opportunities.** Employment Type: Part-time, CLT (Consolidated Labor Laws) permanent contract Compensation: R$1,518.00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Selection Question(s): * PROVIDE A VALID EMAIL ADDRESS FOR US TO CONTACT YOU: Format: @(gmail, outlook, yahoo, icloud).com Work Location: On-site