Office Assistant

Description

Job Summary: Grupo Zelo is seeking a professional to handle customer service, contract regularization, administrative support, and document organization. Key Highlights: 1. Customer service and support for internal and external customers 2. Administrative support and document organization 3. Position open to persons with disabilities (PcD), promoting diversity and inclusion WE WANT YOU ON OUR TEAM! We are proud to have over 4,000 employees working synergistically across more than 150 cities, serving as key contributors to Grupo Zelo’s growth and evolution. To fulfill our mission, we seek individuals who take genuine pleasure in serving others, inspiring change and driving transformation. Our mission is to inspire care at every moment — meaning we respect and promote diversity and inclusion across all positions. JOIN GRUPO ZELO! Please note: All our positions are open to persons with disabilities (PcD). WHAT YOU WILL DO: * Handle delinquent customers, regularize contracts, receive and verify payments, formalize payment settlements, and report information through departmental tracking systems, ensuring accurate and reliable transmission of data and funds; * Support in-person, telephone, and/or email service for internal and external customers by providing information, identifying the nature of requests, routing them to responsible departments, and contributing to service excellence within the unit; * Manage dispatch and receipt of registered mailbags, recording document entry and exit, performing sorting, verification, and distribution to comply with departmental procedures; * Assist in preparing reports, forms, and spreadsheets: collecting data; creating and updating control spreadsheets; drafting reports, memoranda, and other administrative documents; * Organize various documents and departmental files, classifying them according to pre-established criteria and archiving them per departmental procedures to ensure document preservation, control, and organization; * Support management in administrative tasks, assisting with activity monitoring and execution. WHAT WE REQUIRE: * Completed high school education * Basic computer skills * Experience in customer service DESIRABLE: * Proficiency in Excel DOES THIS POSITION MATCH YOU? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Employment Type: Full-time, Permanent CLT Compensation: Starting at R$1.621,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal voucher * Transportation voucher Work Location: On-site