Description
IT Support Position Description:
We are seeking a professional to work in the IT Support area, providing technical assistance to company users.
Responsibilities:
* Respond to and resolve users' technical support tickets.
* Perform preventive and corrective maintenance on computer equipment.
* Install and configure software and operating systems.
* Monitor the network and ensure information security.
* Document procedures and technical solutions, among other departmental tasks.
Requirements:
* Prior experience in IT technical support; help desk or customer service.
* Knowledge of Windows operating systems; Microsoft Office suite; basic networking, DNS, internet, and web browsers; installation and configuration of systems; support via phone, WhatsApp, remote access, and ticketing systems.
* Ability to efficiently troubleshoot problems.
* Strong communication and interpersonal skills.
* Education in Information Technology or related fields.
**Knowledge of digital certificates is a plus.**
We seek a communicative, patient, proactive, organized, self-taught individual with strong problem-solving skills.