Relationship Assistant

Description

Job Summary: Responsible for providing direct, humanized, and solution-oriented service to beneficiaries, clarifying doubts and registering requests with a focus on empathy and agility. Key Highlights: 1. Direct and humanized service to beneficiaries 2. Focus on empathy, agility, and information quality 3. Support for continuous improvement of the customer experience **Who We Are** São Lucas Health Plan, with 33 years of tradition in Montes Claros/MG, is a reference in Northern Minas Gerais for excellence in serving thousands of beneficiaries, offering an extensive accredited network and personalized services, such as at Clínica São Lucas Select. Focused on promoting health with safety, care, and innovation, the company values closeness with society, respect for employees, and the continuous pursuit of excellence, consolidating\-itself as an operator committed to more humane and accessible healthcare in the region. **Job Description:** Responsible for providing direct, humanized, and solution-oriented service to beneficiaries, clarifying questions regarding health plan usage, accredited network, authorizations, and other services offered by the operator. Handles registration and follow-up of requests, ensuring appropriate and timely responses to customers, with emphasis on empathy, agility, and information quality. Also supports internal departments in problem resolution and actively contributes to enhancing the beneficiary experience. **Responsibilities:** * Conduct in-person, telephone, or digital service to beneficiaries. * Clarify questions about coverage, waiting periods, accredited network, and authorization processes. * Register and track service protocols, keeping customers informed about deadlines and developments. * Forward requests to responsible departments, ensuring continuity of service. * Assist beneficiaries in navigating plan services clearly and courteously. * Contribute suggestions for continuous improvement of the customer experience. **Desired Profile:** Completed High School; **technical or higher education will be considered a plus;** Microsoft Office Suite (Word, PowerPoint, Excel); **Benefits:** **At São Lucas Health Plan, we value the well-being of those who make a difference every day.** To ensure the best experience for our employees, we offer a benefits package that reinforces our care and commitment to quality of life: ✔️ 100% company-funded health insurance; ✔️ Dental insurance; ✔️ Day Off (special birthday leave to recharge); ✔️ Meal allowance; ✔️ Life insurance; ✔️ Dynamic work environment — ideal for those seeking development and leadership opportunities. ✔️ Totalpass; ✔️ Discount benefit on school tuition fees. Here, care begins from within.