Customer Experience Internship

Description

Job Summary: The professional will work in Customer Experience at a travel company, providing support and assisting with relationship management and operations, focusing on customer comfort and convenience. Key Highlights: 1. Full customer support throughout all stages of the trip 2. Opportunity for growth in tourism and digital marketing 3. Flexible business hours This position is for Customer Experience at a travel company specialized in providing comprehensive solutions for travelers seeking comfort, safety, and convenience. Services include airline tickets, customized packages, hotel reservations, travel insurance, car rentals, cruises, attraction tickets, and visa assistance—ensuring customer support throughout every stage of the journey, from planning to post-trip return. **Main Responsibilities** * Perform online passenger check-in. * Send customer relationship messages (e.g., birthday greetings). * Draft and organize travel contracts. * Monitor flights to identify schedule changes or cancellations. * Provide customer support during the travel period (after-sales). * Assist with managing the agency's Instagram account. * Participate in creating videos and social media content. * Support the agency's operational activities. **Requirements** * Proficiency with technology and the internet. * Basic knowledge of social media (especially Instagram). * Availability to work as an independent service provider (MEI). **Preferred Qualifications** * Courses in tourism, customer service, digital marketing, or social media. **Benefits** * Opportunity for performance-based and sales-support bonuses. * Flexible business hours Monday through Friday, with occasional client support during travel periods. * Opportunity for growth in tourism and digital marketing. Compensation: starting at R$750.00 per month Work Location: On-site