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Job Summary: FAST2 Mine is seeking a proactive and analytical Technical Support Analyst to provide support for systems, servers, and infrastructure during the night shift. Key Highlights: 1. Level 1 and Level 2 incident handling and resolution 2. System and server monitoring 3. Collaborative and proactive work within the IT team **Who is FAST2 Mine and how are we revolutionizing mining?** We are a technology company developing intelligent solutions for operational management in the mining sector. Our company is continuously expanding—we are already present in over 50 operations across Brazil, Australia, and the USA—and we’re not stopping here! We believe mining is the fuel for the future, and we’re ready to revolutionize this industry, making it more efficient and sustainable. We know the journey is challenging, and we aim to go far. Would you like to join us? **Who are the FAST2 Miners?** Our team works proactively—we enjoy sharing ideas and getting things done! Here, work is highly dynamic. Therefore, we seek individuals who adapt easily, communicate empathetically and assertively across different departments. We are driven, think big, and value teamwork, commitment, quality, and integrity. If these values resonate with you, you’re already halfway to becoming a FAST2 Miner! **Remote \| Night Shift (10:00 PM to 6:00 AM\) \| CLT** We are looking for a **Technical Support Analyst** to support systems, servers, and infrastructure during the **night shift**. If you are proactive, analytical, and enjoy solving problems collaboratively, this opportunity may be perfect for you! **Your responsibilities include:** * Handling and resolving **Level 1** incidents, such as software/hardware questions and failures; * Diagnosing and resolving **Level 2** issues, including database, server, and network failures; * Monitoring systems and servers to ensure availability and performance; * Documenting support interactions in incident management tools; * Collaborating with other IT team members to resolve incidents and implement improvements; * Performing **preventive maintenance** and updates as required. **What we expect from you:** * Proactivity and ability to anticipate issues; * Strong communication skills, with emphasis on empathy and clarity in customer support; * Critical analytical thinking and problem-solving skills; * Team spirit and collaboration; * Solid proficiency in **Excel**. **Nice-to-have qualifications:** * Knowledge of **mining** or experience working in the mining sector; * Degree in **Engineering**, **Systems Analysis**, or **Mining Technician**; * Knowledge of **SQL**. **Required availability:** * Night shift rotating schedule: **4:00 PM to 12:00 AM** or **12:00 AM to 8:00 AM**, Monday through Friday; * Weekend on-call shifts (**9:00 AM to 10:00 PM**, Saturday or Sunday) for emergency incidents, as scheduled. **Benefits of being a Fast2 Miner:** * Market-competitive salary; * Flexible benefits card—use it wherever you wish; * Health and dental plans with no monthly fee; * Birthday Day OFF; * PLR – Profit and Results Sharing; * Referral bonus program; * Personal Development Plans (PDI), educational incentives, and real career paths for technical or leadership growth! Here, you’ll have room to grow and contribute alongside an incredible team!
