Job Summary: Responsible for leading team development, managing operations, and driving sales initiatives to ensure growth and profitability targets. Key Highlights: 1. Team leadership and sales management 2. Focus on excellence in customer service and customer experience 3. People development and performance analysis Responsible for team development, operational management, and oversight of sales initiatives. Aiming to achieve established business growth and profitability targets.* Achieve organizational targets by collaborating with sales teams to ensure service excellence. Responsible for managing sales staff—engaging them, planning and structuring roles, and monitoring their activities. KPI analysis. * Maintain organized window displays, counters, and sales floor according to Visual Merchandising (VM) team guidelines per product category. Implement necessary changes or modifications following the prescribed layout. * Ensure overall store/stock organization through weekly stock audits: by category, size, and product; and monitor product age in stock. * Proper cash flow management, administrative control, and financial oversight. * Develop people, monitor individual and collective employee performance, provide performance-based feedback, and encourage the team to propose ideas for business growth. * Guarantee customer experience across the channel through team training. * Basic: Completed Bachelor’s degree * English: Intermediate * Computer skills (Microsoft Office: Word, PowerPoint, Excel, Outlook): Proficiency * Company strategic planning: Proficiency * Market and competitive intelligence: Knowledge * CRM and segmentation strategy: Knowledge * Company brand strategy: Knowledge Equal Opportunities At Lacoste, we are committed to making equal opportunities a reality. Rooted in our unique vision of sportswear fashion, equal opportunities drive our progress, and our recruitment methods reflect this commitment—focusing on competencies and embracing all types of talent. We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us has the opportunity to fulfill our greatest potential.
João Silva
Indeed · HR
João Silva
Indeed · HR
