Relationship Manager - PJ

Description

**Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 08:00 to 17:30, with a 1-hour-and-30-minute lunch break **Position Level:** Management and Executive **Employment Type:** Permanent – CLT Responsible for implementing customer relationship strategies, including managing the portfolio of products and services, supporting business teams and PA-related processes through marketing existing portfolio products and services, aiming at profitability and portfolio expansion, promoting service quality, efficiency and standardization, achieving established targets, and offering product and service solutions aligned with customer expectations and loyalty within the assigned area of responsibility. **Key Responsibilities:** * Manage the portfolio of cooperative members to increase the cooperative's reach in the assigned operational area; * Achieve established targets by offering product and service solutions aligned with customer expectations; * Ensure promotion and dissemination of offered products and services; * Comply with requirements set forth by regulatory and supervisory bodies, as well as institutional policies; * Handle credit recovery related to members, including digital customer service; * Administer overdue collections to minimize the cooperative’s delinquency rate; * Provide necessary data for analysis and decision-making; * Ensure all approved operations undergo analyses compliant with established policies and regulations, supported by guarantees appropriate to the business conducted. **Requirements:** **Job Requirements:** * Experience in the financial market or financial consulting; * ANBIMA certification (CPA, C\-Pro R and C\-Pro I); * Negotiation of financial products and services; * Financial mathematics, credit policy; * Computer skills (Microsoft Office Suite: Word, PowerPoint, Excel, Outlook); * Availability to conduct field visits and participate in events; * Completed undergraduate degree in Business Administration, Economics, or related fields; * Postgraduate degree/Specialization in Commercial/Business areas, financial products and services, or related disciplines. **Benefits:** Birthday day off (one paid leave day), Medical assistance, ANBIMA CPA 10/2 certification allowance, Daycare allowance, Education allowance, Therapy allowance, Performance bonus, Commissions, Gympass (Wellhub), Life insurance, Meal voucher, Food allowance