Description
Job Summary:
We are seeking a Support Operator I to provide technical support to customers, resolve issues, and ensure satisfaction and quality in service delivery.
Key Highlights:
1. Technical support and customer service center (SAC) for clients
2. Identification and resolution of technical issues
3. Guidance on product/service usage
Job Posting: Support Operator I Description:
We are looking for a Support Operator I to join our team. The professional will be responsible for providing technical support to customers, resolving problems and inquiries, and ensuring customer satisfaction and service quality.
Responsibilities:
* Answer and log technical support and SAC requests.
* Identify and resolve customers' technical issues.
* Guide customers on proper use of products/services.
* Conduct tests and diagnostics to identify failures.
Requirements:
* Technical course in networking or IT is desirable.
* Prior experience in technical support/customer service via phone or chat.
* Experience in reversing product cancellations.
* Basic knowledge of operating systems.
* Strong communication and interpersonal skills.
* Ability to work effectively in a team.