Maritime Inspection Assistant

Description

Job Summary: We are seeking an organized and detail-oriented Operational Assistant to support claims handling, controlling, recording, and monitoring processes with strong communication skills. Key Highlights: 1. Operational support in claims handling 2. Organization and control of administrative processes 3. Communication with policyholders and service providers We are looking for an **Operational Assistant** to support claims handling operations by performing process control, registration, and monitoring activities. We seek an organized individual with attention to detail and strong communication skills. * Perform administrative tasks such as data entry, document verification, and file organization. * Capture claims notifications received via telephone (0800\) and e\-mail from policyholders, insurance companies, drivers, and risk managers. Route inquiries to the responsible service provider and relay information to the broker/insurer. * Create and register cases in the BRS2 system, including essential data such as the policyholder's name, incident location, and event date. * Monitor the progress of services performed by third-party providers, making periodic follow-up contacts (within 2 hours) and updating case status in the system. Keep clients informed via telephone or e\-mail. * Monitor receipt of photographic and documentary materials collected at the incident site and index these items in BRS2\. * Receive and review expense reports (invoices, toll fees, mileage, etc.), verifying alignment with services rendered and recording them in the system for management approval. * Forward original expense receipts from service providers to the controller's office to complete the payment process. High school diploma required 2 years of experience in administrative roles