IT Support Assistant

Description

Job Summary: An IT professional for first-line support, technical assistance, and user guidance, contributing to the mission of saving lives and building Brazil. Key Highlights: 1. IT technical support and user assistance 2. Being part of a team committed to health 3. Guidance on technological resources We are over 12,000 employees working within an institution that values its workforce and diversity. Ethics, respect, and excellence in management are core to Seconci\-SP's mission. Our guiding principle is to deliver humane, high-quality care, as we work with an extremely precious asset: Health. Join us and become part of a team committed to **saving lives and building Brazil.** **Responsibilities and Duties** * Provide first-line customer service at business units through daily visits scheduled by your immediate supervisor; operate specific tools for logging IT incidents, ensuring all tickets contain complete required information; * Log support requests, perform preliminary problem assessment, resolve low-complexity issues, and filter or escalate higher-complexity issues to other support levels; * Guide users on using technological resources (computers, printers, scanners, etc.), basic software (operating systems, Office suite, network access, internet, file servers, proxy), and clarify general questions about information systems; * Relocate equipment, replace printer consumables, clear paper jams, and perform preventive equipment maintenance; * Prepare machines (under supervision of more experienced staff); * Contact vendors (monitored by more experienced staff); * Install software not requiring domain administrator passwords **Requirements and Qualifications** * Completed High School education; **Additional Information** * **Location:** AME Itapeva \- Rua Espiridião, R. Aparecido Lúcio Martins, 220 \- Centro, Itapeva. * **Schedule:** 08:00 \- 17:00 (Monday to Friday) * **Benefits:** * Meal Voucher * Food Allowance * Transportation Voucher * Childcare Assistance * Group Life Insurance * Payroll-Deductible Loan * Outpatient and Dental Care \- SP * **Partnerships:** * Education Incentive / Universities * Pharmacies * SESC * Gympas Seconci\-SP \- Social Service of the Construction Industry of the State of São Paulo is a non-profit charitable entity founded in March 1964 by a group of construction-sector entrepreneurs to serve construction workers and their families. Headquartered in the state capital, Seconci\-SP operates 12 additional outpatient units across São Paulo State, delivering medical, dental, diagnostic, and complementary support services. **INTEGRATED OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT** Beyond assisting construction workers, Seconci\-SP has, for over 25 years, advised companies across all sectors/segments on integrated Occupational Health and Safety (OHS) management. It employs experienced, highly qualified professionals, including occupational physicians, safety engineers and technicians, and market-recognized specialists. Another key differentiator: Seconci\-SP utilizes SOC, the market-leading system for OHS management. Seconci\-SP supports companies in implementing preventive actions aimed at improving workers’ quality of life, increasing productivity, and reducing operational costs. **SOCIAL HEALTH ORGANIZATION \- SHO** Due to its extensive experience in healthcare delivery and its established partnership with the State of São Paulo—having removed thousands of users from SUS waiting lists—Seconci\-SP was invited in 1998 to participate in the qualification process for the country’s first generation of Social Health Organizations (SHOs). It assumed management responsibilities for healthcare facilities in partnership with the State and Municipality of São Paulo.