Ensure the efficiency, productivity, and quality of the company's operations by coordinating resources, processes, and teams to achieve strategic, operational, and customer service goals. * Plan, organize, and supervise the company's operational activities; * Ensure efficiency, productivity, and quality in processes and customer service; * Develop and implement operational policies, procedures, and standards; * Monitor performance indicators (KPIs) and drive continuous improvements; * Manage teams, ensuring training, motivation, and high performance; * Control the operational budget, optimizing costs without compromising results; * Coordinate logistical, production, inventory, or service processes according to the segment; * Ensure compliance with deadlines, quality requirements, and legal regulations; * Resolve operational issues and manage crisis situations; * Implement technological solutions for process automation and control; * Integrate actions with Sales, HR, Finance, and IT departments to ensure strategic alignment.