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Job Summary: The Logistics Analyst is responsible for ensuring excellence in customer service and efficiency in materials management, contributing to the smooth operation of logistics activities. Key Highlights: 1. Excellence in customer service and materials management 2. ORD management, goods receipt, and SIM card database management 3. Interdepartmental collaboration and communication with suppliers An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Logistics Analyst is responsible for ensuring excellence in customer service and efficiency in materials management, contributing to the smooth operation of the company's logistics activities. Responsibilities Responsibilities: ORD Handling:* Receive and process ORD requests from internal and external customers; * Ensure all ORDs are fulfilled accurately and within the established timeframe; * Provide support and status updates to customers regarding their ORDs; * Effectively resolve issues and discrepancies related to ORDs; * Collaborate with other departments to ensure ORD compliance. 2\. Goods Receipt:* Verify invoices and purchase orders against received goods; * Check integrity and quantity of received products. * Enter product invoices into the system. 3\. Database Management:* Monitor and report on SIM card consumption; * Perform database reconciliation with telecom operators; * Interact with operators to perform line replacement activities; * Open tickets with operators; * Cancel or suspend lines with operators. 4\. Collaboration and Communication:* Collaborate with other departments to meet material requirements; * Communicate effectively with suppliers to resolve goods receipt-related issues; * Procure products; * Negotiate and request quotations for product purchases; * Obtain quotations for services, laboratories, and spare parts replenishment; * Analyze operator invoices; * Re-submit disputed invoices by opening tickets with operators' support systems. Experience:* Experience handling service orders; * Experience managing SIM card databases; * Experience conducting periodic inventories; * Experience processing product stock receipts and issue requests; * Experience with inventory management systems and ERP (Enterprise Resource Planning) tools; * Experience obtaining freight quotations. Qualifications:* Currently pursuing a bachelor's degree in Administration, Logistics, or related fields; * Proficiency in Microsoft Office suite; * Intermediate Excel skills; * Knowledge of ERP systems; * Strong verbal and written communication skills; * Familiarity with the TOTVS system is a plus. Qualifications Benefits:* Health insurance; * Dental insurance; * Life insurance; * Meal/food allowance; * Wellhub; * Totalpass; * LinkedIn Learning; * EAP – Employee Assistance Program; * Scout – Referral Program; * Birthday Day Off; * English language course. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
