An accounting firm is seeking a Customer Success Analyst in São José da Lapa. Quorum Recursos Humanos is a company specialized in people management solutions. It provides recruitment, selection, and human resources consulting services. **Responsibilities:** Provide customer support via WhatsApp (Take Blip), email, and Pipefy, resolving inquiries and tracking requests, managing tickets and internal processes. Collaborate with accounting, tax, legalization, and HR departments; support onboarding of new customers; perform records and updates in systems (Pipefy, Nibo, spreadsheets, and CRM); and contribute to improving the customer experience. Previous roles such as Customer Success Specialist, Customer Success Consultant, Customer Success Coordinator, or Customer Success Manager may indicate alignment with some of the activities for this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: 2,800.00 * Meal Allowance * Transportation Allowance * Health Insurance * Gympass **Additional Information:** * Contract: Hybrid — Hybrid work model. * Candidates from Vespasiano, Confins, Lagoa Santa, or Pedro Leopoldo are also considered for this position. * Duration: Full-time * Schedule: Monday to Thursday, from 08:00 to 18:00. Friday, from 08:00 to 17:00.