Email Support Manager

Description

Summary: Lead and scale a high-performing email support team, overseeing operations, improving workflows, and mentoring specialists. Highlights: 1. Lead high-impact customer support operations 2. Opportunity for leadership with strong growth potential 3. Work with modern tools and global clients **Job Title:** Email Support Manager Lead High\-Impact Customer Support Operations Are you an experienced customer support professional ready to lead and scale a high\-performing email support team? At **Jent Egypt Communications**, we’re looking for an **Email Support Manager** who thrives in fast\-paced environments, values customer satisfaction, and is passionate about building efficient support systems. This is a great opportunity to step into a leadership role with strong growth potential, flexible work options, and the chance to work with international clients. What You’ll Do * Lead and manage a team of email support specialists and team leads * Oversee daily email support operations, ensuring timely and high\-quality responses * Monitor KPIs such as response time, resolution rate, and customer satisfaction (CSAT) * Develop and improve email workflows, templates, and automation processes * Collaborate with CRM and tech teams (Zendesk, Freshdesk, HubSpot, etc.) * Train, coach, and mentor team members to improve performance and engagement * Handle escalations and ensure effective issue resolution * Analyze support data and provide actionable insights to leadership What We’re Looking For * 3–6\+ years of experience in customer support or email support operations * At least 1–2 years in a supervisory or managerial role * Strong knowledge of CRM/helpdesk platforms (e.g., Zendesk, Freshdesk, Salesforce) * Excellent written communication and problem\-solving skills * Proven ability to manage KPIs and improve team performance * Experience in BPO, SaaS, or international customer support is a strong advantage * Ability to work independently in a remote or hybrid setup About the Company **Jent Egypt Communications** is a global customer experience and digital support company specializing in email support operations, CRM management, and business process outsourcing. We partner with growing international brands to deliver efficient, scalable, and customer\-focused solutions. Why Join Us? * Be part of a growing international company * Lead impactful projects and shape support operations * Work with modern tools and global clients * Enjoy a collaborative and forward\-thinking work culture Apply Now Ready to take the next step in your career? **Apply today and join a team that values leadership, innovation, and customer excellence.** Tipo de vaga: Efetivo CLT Pagamento: R$10\.000,00 \- R$18\.000,00 por mês Local do trabalho: Presencial