Administrative Assistant / Receptionist

Description

Job Summary: A Hair Transplant Clinic is seeking a receptionist / after-sales representative to provide personalized customer service, organization, and client support. Key Highlights: 1. Personalized customer service and support 2. Organization and maintenance of the work environment 3. Participation in training sessions and events ***Receptionist / After-Sales Position*** * A clinic specializing in hair transplant procedures seeks a professional to serve as a receptionist / after-sales representative. **Responsibilities and Duties** * Follow work instructions specified in the company's standard operating procedure manual; * Maintain equipment and the workplace in an organized manner, ensuring their preservation; * Serve customers by providing necessary support services, either in person or via telephone; * Receive and register evaluations, follow-up appointments, and consultations; * Greet patients with scheduled procedures and collect documentation, test results, and related materials; verify completeness of forms, collect signatures, and file complete documents both physically and in the system; * Schedule, monitor, and manage patient appointments; * Confirm appointment times for customers; * Reschedule appointments for customers who missed their consultations; * Collect customer payments for acquired services, including new packages, renewals, or outstanding balances; * Provide personalized service to customers and accompanying persons while they wait; * Regularly check ambient temperature and TV operation in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Ensure overall organization, cleanliness, and hygiene of the department; * Participate in technical training sessions provided by the company. * Attend trade fairs and events organized by the company, whether internally or externally. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Customer service experience; * Simple mathematical calculation ability. Competencies * Communication: Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation skills. * Social: Interpersonal relationships; teamwork; ability to interact with the public; friendliness. * Behavioral: Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * Organizational: Time management; planning and organization. Employment Type: Full-time, Permanent CLT Salary: R$1\.978,00 \- R$2\.013,15 per month Benefits: * Meal allowance * Food voucher * Transportation allowance Application Deadline: 06/02/2026 Expected Start Date: 02/02/2026