Customer Support³

Description

Job Summary: Help Desk professional to work on the front line of technology and service support, assisting customers in resolving issues and ensuring optimal operation of enterprise management systems. Key Highlights: 1. High-level corporate environment for professional development. 2. Opportunity to explore knowledge across comprehensive systems. 3. Focus on professional development through direct client interaction. Welcome to the **Escalasoft** job opening. We assist companies in their expansion and specialize in developing enterprise management software solutions for logistics. Here, you will find a high-level corporate environment that helps you understand how to work professionally while thinking about your long-term career. **What are we looking for?** A **Help Desk** professional. This professional works on the front line of technology and service support, helping customers/users resolve problems, answer questions, and ensure everything functions as smoothly as possible. More than just handling tickets, Help Desk provides peace of mind, agility, and trust. **At Escalasoft**, your journey begins in the support team because this is where you’ll encounter all scenarios that will help you explore knowledge and discover how comprehensive our system truly is. Direct client interaction will foster your professional growth, as we entrust you with what matters most to us: the client! **REQUIREMENTS AND QUALIFICATIONS:** * Reside in the Camboriú region (Itajaí, Balneário Camboriú, Itapema) * Experience or knowledge in logistics areas (freight warehouses, billing, transportation companies) * Experience or knowledge in administrative areas (business administration, finance, accounting, tax, procurement) * Knowledge of or affinity with technology fields **RESPONSIBILITIES AND DUTIES:** * Assist system users/customers (via chat, tickets, or phone) * Provide support for the system you are being trained on (ERP, TMS, WMS, OMS, Technology) * Analyze and route user tickets * Record support interactions clearly and concisely, including all necessary information for understanding the case (yes, you’ll need to read and write extensively—and this is part of your growth) **BENEFITS:** In addition to offering a place to grow and build a promising, solid, and future-oriented career—which will **open doors to salaries above market standards and aligned with technology professionals**—we also offer a meal allowance of R$ 31.00 per day and transportation assistance, if needed. Employment Type: Full-time CLT Compensation: R$2.500,00 – R$3.000,00 per month Benefits: * Meal allowance * Transportation assistance Selection Question(s): * This position requires on-site work in Camboriú–SC. Are you available to commute to the workplace? * Do you have knowledge of logistics processes? Experience: * ERP system (Preferred) * Customer support (Preferred) Work Location: On-site