Technical Support Representative - 4 Hours | Timbó

Description

Job Summary: The Technical Support professional will remotely assist customers with questions and technical issues regarding service functionality, performing diagnostics and seeking resolutions. Key Highlights: 1. Remote customer support for resolving technical issues 2. Focus on diagnosis and testing to identify requirements 3. Aiming for resolution at first contact or swift escalation When our customers have questions or technical issues with our services’ functionality, the Technical Support team springs into action to help remotely. If you’re skilled in equipment configuration and networking—or eager to learn all about it—you’re a perfect match! We want your resume in our inbox now/immediately/ASAP! :) **This and all other posted positions are available for Persons with Disabilities (PcD)** **Responsibilities and Duties** * Assist customers via communication channels. * Generate and provide the customer with a service protocol number. * Identify and seek resolution of the request. * Perform basic tests with customers for problem diagnosis. * Escalate to Level 2 Analysts when required. * Identify and ensure compliance with SLA deadlines for dedicated customers, interconnection, or government accounts. * Escalate cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely. * Aim for resolution at the customer’s first contact. If not possible, escalate to the responsible area. * Adhere to deadlines and rules established by the company or legislation. **Requirements and Qualifications** **Skills:** Knowledge of networks and maintenance, logical reasoning, strong communication skills, organization, and accountability. **Education:** Completed high school. Technical or higher education in a related field is considered a plus. **Additional Information** **Work schedule during training period \- 20 days:** 6:00 PM to 10:00 PM, Monday to Friday; and 2:00 PM to 6:00 PM on Saturdays **\-** 4 hours daily (IN-PERSON) **Work schedule after training period:** 6:00 PM to 10:00 PM, Monday to Friday; and 2:00 PM to 6:00 PM on Saturdays **\-** 4 hours daily (REMOTE) Opportunity to work in Timbó/SC and surrounding areas. ### **Benefits for Employees** Health Plan Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance Unifique \- Profit-Sharing Program (PPR) Five-Year Bonus \- Recognition for tenure Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for homes, businesses, and governments. We embrace innovation and combine cutting-edge technology with personalized service—making all the difference. We were founded in Timbó, Santa Catarina, and evolved through significant transformations: new connections, emerging technologies, and evolving customer and user needs. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who drive results! All this through strong collaboration and valuing high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique, simplifying people’s lives since 1997! **All our opportunities are open to Persons with Disabilities** ### **Benefits for Employees** Health Plan Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance PPR \- Profit-Sharing Program Five-Year Bonus \- Recognition for tenure Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique