Job Summary: This role involves customer service and technical support, configuring equipment and assisting field technicians to ensure service functionality. Key Highlights: 1. Company recognized by GPTW (Great Place to Work) 2. Technical support and customer service via phone and chat 3. Support for field technicians and service activation The **Seanet** is a telecommunications reference in the region, with **18 years of history** and constant growth. We are proud to be among the **Best Companies to Work in Santa Catarina**, recognized by the **GPTW (Great Place to Work)** award. We have an opening for a **SUPPORT ASSISTANT** position in **NAVEGANTES/SC**! **Main Responsibilities:** * Customer service via phone and online chat; * Technical support to resolve connectivity and service functionality issues; * Configuration of network equipment; * Support for field technicians and service activation; * Other activities related to the support area. **What We Expect From You:** * Completed high school education; * Experience in customer service (phone and chat); **Work Schedule:** * Business hours: Monday to Friday, from 08:30 to 12:00 and 13:30 to 18:00; Saturdays from 08:30 to 12:00. **Fixed Salary + Benefits**