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Job Summary: We are seeking an engaged and creative professional to manage service tickets, provide technical support, activate services, and configure equipment for corporate clients. Key Highlights: 1. Handle, resolve, and coordinate complex service tickets with a focus on efficiency. 2. Provide strategic and advisory support to other departments within the company. 3. Configure telecommunications devices for corporate clients. Hey! Do you believe there’s always a different and better way to do things? Join us at Unifique to innovate and grow! We’re looking for an engaged and creative individual. Did you read this description and feel you can contribute? Send us your resume! **This and all other posted positions are open to Persons with Disabilities (PwD)** **Responsibilities and Duties** * Ticket Management: Handle, resolve, and coordinate complex tickets from various company departments, focusing on efficiency and rapid resolution; * Support for Business Units: Provide strategic and advisory support to other departments, contributing to process optimization and improved organizational performance; * Technical Support: Remotely or on-site assist field technicians, identifying opportunities for process improvement and performing targeted adjustments; * Service Activation: Activate equipment and services for business clients (PJ), following defined procedures; * Documentation: Maintain detailed records of equipment and networks, ensuring information accuracy; * Equipment Configuration: Configure telecommunications devices for corporate clients, with supervision; * Customer Support: Confirm desired configurations during activations, ensuring they meet customer expectations; * Equipment Testing: Conduct tests on new equipment to assess functionality and identify potential failures. **Requirements and Qualifications** **Skills:** Networking; MikroTik / Network Topologies; Telecom Equipment Configuration. * Certifications are a plus **Education:** Technical Course in Networking/IT; Undergraduate studies in related fields currently in progress. **Additional Information** **Available Work Hours:** Tuesday to Saturday: 08:00–11:30 and 12:42–18:00 Monday to Friday: 08:00–12:00 and 13:12–18:00 Opportunity to work in Timbó. ### **Benefits for Our Employees** Health Plan Dental Plan Pharmacy Partnership Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for residential, business, and government customers. We embrace innovation and combine cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user needs. We’ve expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states — always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and create growth opportunities for those who make it happen! All of this is driven by strong collaboration and a commitment to high performance. Here, you won’t just participate—you’ll co-create the future! Join us in shaping the future! Unifique — simplifying lives since 1997! **All our opportunities are open to Persons with Disabilities (PwD)** ### **Benefits for Our Employees** Health Plan Dental Plan Pharmacy Partnership Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique
