Service Analyst

Description

Job Summary: The Service Analyst at HS Pump manages and coordinates installation, startup, and technical support requests, ensuring organization, operational efficiency, and customer satisfaction. Key Highlights: 1. Focus on customer satisfaction and relationship. 2. Integrated collaboration with various internal departments. 3. Active contribution to continuous process improvement. The Service Analyst at HS Pump is responsible for managing and coordinating requests related to installations, startups, and technical support, ensuring organization, operational efficiency, and customer satisfaction. Key responsibilities include: • Receiving, analyzing, and registering customer service requests for installation, startup, and technical support; • Planning, implementing, and maintaining an updated service schedule, ensuring proper resource allocation and adherence to deadlines; • Adding new service requests to the schedule, ensuring organization, traceability, and operational predictability; • Maintaining continuous, clear, and professional communication with customers, providing updates on deadlines, execution dates, and any changes; • Identifying, generating, and forwarding requirements for supplies, materials, and technical resources needed to execute services; • Collaborating closely with internal departments (sales, logistics, procurement, and technical), ensuring smooth processes; • Ensuring proper organization of information, documents, and records related to performed services; Maintaining courteous, ethical, and respectful relationships with customers, promoting the institutional image of HydroSystem / HS Pump; • Administering the Net Promoter Score (NPS) customer satisfaction survey to served customers, consolidating data for analysis and continuous improvement; • Actively contributing to process improvements aimed at enhancing operational efficiency and increasing customer satisfaction. **Requirements:** Education/Course: Completed or ongoing undergraduate degree in Business Administration, Engineering, Service Management, Logistics, or related fields. **Technical Skills:** • Service scheduling planning and control; • Customer service and relationship management; • Basic knowledge of supply chain and logistics management; • Performance and customer satisfaction indicators (NPS); • Microsoft Office suite or management tools (ERP, CRM, electronic calendars). Employment Type: Full-time CLT Compensation: R$2.259,23 - R$5.322,72 per month Benefits: * Medical insurance * Dental insurance * Education allowance * Commercial partnerships and discounts * Meal voucher Work Location: On-site