Description: * Completed high school; * Intermediate computer skills; * Public service; * Basic mathematical calculation. Competencies * Communication: Verbal fluency; Good diction; Writing and grammar; Communication skills; Negotiation. * Social: Interpersonal relationships; Teamwork; Ability to interact with the public; Friendliness. * Behavioral: Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * Organizational: Time management; Planning and organization. * Follow work instructions specified in the company’s standard operating procedures manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Serve customers by providing all necessary support services, either in person or by telephone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS reminders; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Receive customer payments for services rendered, recording transactions in the management system; * When receiving payments, submit a financial report regarding cash flow to the company’s administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing promotional items, etc.; * Regularly monitor ambient temperature and background sound levels, as well as TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors of the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors of the company; * Occasionally contact new patients to schedule their first appointment; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. 251206020219788649