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Job Summary: Professional responsible for monitoring and managing the mobile network, ensuring service quality, and resolving technical issues with a focus on customer satisfaction. Key Highlights: 1. Mobile network monitoring and management 2. Focus on service quality and customer satisfaction 3. Work in a dynamic and collaborative environment Vice Presidency: VP Engineering and Customer Services Directorate: Southern Customer Services Directorate **Work Location: Blumenau/SC** The mission of the mobile (cellular) customer service area is to provide efficient, agile, and high-quality support to users, ensuring that services are delivered quickly and accurately. This area seeks to resolve technical issues, monitor network performance, always prioritizing customer satisfaction and strengthening trust in the brand. Additionally, it continuously strives to improve the customer experience to ensure loyalty and long-term relationships. **Responsibilities and Duties** Monitor the entire mobile network, including RF, infrastructure, and transmission; Track identified failures and manage them through quality management practices; Monitor and evaluate network performance, identifying opportunities for improvement; Oversee the third-party maintenance contract to ensure service quality; Guide and supervise corrective and preventive maintenance activities, ensuring they are performed correctly; Monitor the third-party’s incident backlog and ensure proper handling; Coordinate with various internal departments—such as Engineering, External Network, Specialized Support, and Third Parties—to jointly identify and implement optimal solutions. **Requirements and Qualifications** Technical background in Electrical, Electronics, or Telecommunications is desirable; Valid driver’s license (Class B) and willingness to travel and work in other cities as required; Intermediate knowledge of transmission and infrastructure, and basic knowledge of mobile networks; Strong communication and cross-departmental collaboration skills, including interaction with external parties; Proficiency in using fault and performance analysis tools; Organized and capable of performing multifunctional tasks both in office and field settings during inspections. **Additional Information** **Here’s what we offer you:** At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits, but also flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, now even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or PPR (Profit Participation Program); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, dress style, and individuality—you can be authentically yourself. \#VemdeVocê * Remote work up to two days per week. \#Mobility * Flexible working hours; * Enjoy a birthday day off (Day off); * Participate in one of the largest corporate volunteer programs to transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions—including discounts, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program, available across Brazil or internationally—we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Our employees have access to nutritionist consultations, psychologists, social workers, telemedicine, and more! * All our positions are open to persons with disabilities and/or rehabilitated individuals. We embrace a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society—building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives—with security, reliability, and the unmatched quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, connecting us with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability—turning purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who live our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Solve immediately what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator, reflecting the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**
