Customer Relationship Assistant - Tijucas/SC

Description

Job Summary: Your challenge is to be the first point of contact between Unetvale and its customers, providing friendly, agile, and effective service to clarify inquiries, register requests, and strengthen customer relationships. Key Highlights: 1. Friendly, agile, and effective customer service 2. Clarification of inquiries and registration of requests 3. Strengthening customer relationships and fostering loyalty With nearly 30 years in the market, Unetvale is a regional leader in connectivity and fiber-optic technology, delivering high-quality internet to residences, condominiums, and businesses—always focused on innovation and humanized service. If you seek a dynamic work environment, growth opportunities, and wish to join a team that connects people and transforms experiences through technology, this is your chance! **What will be your challenge?** To serve as the first point of contact between Unetvale and our customers, delivering friendly, agile, and effective service. Your challenge will be to clarify inquiries, register requests, and strengthen customer relationships—contributing to satisfaction and loyalty. **Main Responsibilities:** * Provide in-person, telephone, and digital channel customer service; * Clarify inquiries and register requests, compliments, suggestions, and complaints; * Open and monitor service protocols; * Support product sales and negotiations when necessary; * Update customer registration data; * Assist with meeting room organization and front desk support; * Manage cancellation processes following retention procedures. **What We Offer:** * Unimed Health Plan; * Meal Allowance; * Dental Plan; * Life Insurance; * Free Internet (up to 700 GB); * Workplace Gymnastics; * SESI Telemedicine; * Fresh Fruit in the Office. **If you identify with this opportunity, send us your resume and become a Unet. ?