Job Summary: The Customer Service Assistant will be responsible for welcoming, guiding, and supporting members both in person and digitally, promoting the use of solutions and ensuring excellence in service. Key Highlights: 1. In-person and digital customer service, welcoming and guiding members. 2. Promotion of self-service channels and digital solutions. 3. Positive experience for members and execution of operational routines. **Responsibilities and Duties** **The Customer Service Assistant will be responsible for public service at the branch counter and teller.** * Provide first contact service to members and non-members both in person and digitally, welcoming them and directing them to the channel that offers the best experience; * Identify business opportunities during interactions and refer them to Business Managers or appropriate channels, contributing to the growth of the membership base and improving branch results; * Record all service interactions in the Cooperative's systems, ensuring traceability and continuity of service—including by other branch staff when necessary; * Support members in using available products, services, and technologies, promoting autonomy and conscious use of the Cooperative's solutions; * Promote the use of self-service channels and digital solutions, guiding members toward a more agile, secure, and efficient experience; * Perform teller operational routines, including monitoring electronic terminal balances; * Prevent and identify potential fraud and money laundering activities, ensuring compliance with internal and regulatory requirements; * Deliver a positive experience for members and visitors, facilitating interaction with digital solutions and ensuring excellence in service and operational routine execution. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree in Administration, Economics, Accounting, Law, or related fields; * Responsibility and reliability; * Strong learning ability and adaptability to processes; * Proactivity and willingness to support various branch departments; * Residency in Itapema/SC or neighboring cities; * Preference for CPA, C-Pro R, or C-Pro I certification from ANBIMA https://www.anbima.com.br/. **Additional Information** **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first financial cooperative. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They are the reason we were once again named the **Best Place to Work**, ranking first according to Great Place To Work Brazil (GPTW). Together with **over 10 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A shared purpose that unites and inspires us—driving local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world—and we want you on board. **\#JoinSicredi!**
João Silva
Indeed · HR
João Silva
Indeed · HR
