Job Summary: The Customer Service Assistant is responsible for front-desk customer service at the branch and for performing cashier duties, delivering first-point contact and identifying business opportunities. Key Highlights: 1. In-person and digital service to members and non-members 2. Identification of business opportunities and referral 3. Execution of cash-related operational routines and balance control **Responsibilities and Duties** **The Customer Service Assistant is responsible for front-desk customer service at the branch and for performing cashier duties.** * Provide initial in-person and digital service to members and non\-members, welcoming them and directing them to the channel offering the best experience; * Identify business opportunities during interactions and refer them to Business Managers or appropriate channels, contributing to membership base growth and branch performance improvement; * Record all service interactions in the Cooperative's systems, ensuring traceability and continuity of service—including by other branch staff when necessary; * Support members in using available products, services, and technologies, promoting autonomy and mindful use of Cooperative-provided solutions; * Encourage adoption of self-service channels and digital solutions, guiding members toward a faster, safer, and more efficient experience; * Execute cash-related operational routines, including electronic terminal balance control; * Prevent and identify potential fraud and money laundering activities, ensuring compliance with internal policies and regulatory requirements; * Deliver a positive experience for members and visitors, facilitating interaction with digital solutions and guaranteeing excellence in service delivery and operational routine execution; **Requirements and Qualifications** * Completed or currently pursuing a bachelor's degree; * Responsibility and reliability; * Business-oriented mindset; * Engagement with team and organizational goals; * Residence in Brusque/SC; * Preference for CPA10, CPA20, or CEA certification from ANBIMA https://www.anbima.com.br/. **Additional Information** **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They are the reason we have once again been named the **Best Place to Work**, ranking first according to Great Place To Work Brasil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A shared purpose that unites and inspires us—driving local and sustainable development, education, and financial inclusion. We continue seeking talents eager to help build a better world—and we want you on board. **\#JoinSicredi!**
João Silva
Indeed · HR
João Silva
Indeed · HR
