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Job Summary: The Customer Service Assistant is responsible for in-person customer service at the branch counter and cash handling operations, delivering first-contact service and identifying business opportunities. Key Highlights: 1. In-person and digital service to members and non-members 2. Identification of business opportunities and referral to managers 3. Promotion of autonomy and mindful use of products and services **Responsibilities and Duties** **The Customer Service Assistant is responsible for in-person customer service at the branch counter and cash handling operations.** * Provide first-contact service to members and non\-members both in person and digitally, welcoming them and directing them to the channel that ensures the best experience; * Identify business opportunities during interactions and refer them to Business Managers or appropriate channels, contributing to membership growth and improved branch performance; * Record all service interactions in the Cooperative's systems to ensure traceability and continuity of service—including by other branch staff when necessary; * Support members in using available products, services, and technologies, promoting autonomy and mindful use of Cooperative-provided solutions; * Encourage adoption of self-service channels and digital solutions, guiding members toward a faster, safer, and more efficient experience; * Perform routine cash-handling operations, including monitoring electronic terminal balances; * Prevent and detect potential fraud and money laundering activities, ensuring compliance with internal policies and regulatory requirements; * Deliver a positive experience for members and visitors by facilitating interaction with digital solutions and ensuring excellence in service delivery and operational routines; **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree; * Responsibility and reliability; * Business-oriented mindset; * Commitment to team goals and objectives; * Residency in Brusque/SC; * Preference for CPA10, CPA20, or CEA certification from ANBIMA https://www.anbima.com.br/. **Additional Information** **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first financial cooperative. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They are the reason we’ve once again been named the **Best Place to Work**, ranking #1 according to Great Place To Work Brasil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A shared purpose that unites and inspires us—driving local and sustainable development, financial education, and inclusion. We continue seeking talent eager to help build a better world—and we want you on board. **\#JoinSicredi!**
