Customer Support Assistant

Description

Job Summary: This professional will provide technical customer support through various channels, resolve requests, perform bank and invoice validations, and conduct data imports. Key Highlights: 1. Technical customer support via multiple channels 2. Focus on tool practicality and functionality 3. A company that values innovation and impacts the market In 2017, Almah was founded to revolutionize condominium management. Drawing from real market challenges, we developed a comprehensive and intuitive solution that goes far beyond a simple tool. Today, we impact over 300,000 condominium units, increasing administrators’ productivity by up to 50% and improving syndics’ process efficiency by 60%, all while maintaining 100% transparency with our customers. If you seek a company that values innovation, join Almah! We know your time is valuable, so ease of use guides our development. Your experience is our priority. Every button and feature is designed to simplify your daily tasks. It’s good because it works. This phrase motivates us to develop solutions and improvements that deliver peace of mind and security to our customers. It’s not enough to be beautiful—it must also be functional. Here, we trade complexity for practicality.\*\* **RESPONSIBILITIES:** Provide customer support via phone, chat, WhatsApp, and Google Meet Resolve technical issues with users Perform bank and invoice validations Open tickets with partners Conduct data imports **REQUIREMENTS:** Strong teamwork skills Excellent verbal and written communication Ability to build rapport with customers Intermediate knowledge of Microsoft Office suite Tech-savviness Experience providing customer support via chat **PREFERRED QUALIFICATIONS:** Knowledge of condominium management **BENEFITS: WORK SCHEDULE AND LOCATION:** On-site in Brusque Working hours: 8:30 AM to 6:00 PM Why join Almah? We are a company that deeply understands the condominium management sector because we’ve been on the other side. Our solutions are tested and validated by real property managers, ensuring we deliver efficiency and innovation to our customers. Working at Almah means participating in a revolution within the condominium management market—helping property managers become more productive, automated, and profitable. Our selection process begins the moment you apply! Give your best effort at this first step—we review every application and provide feedback even to candidates who do not advance to subsequent stages. * Reminder: Our opportunities are inclusive and open to all, including People with Disabilities (PCD). * ️ Personal data collected during this selection process will be used exclusively for recruitment purposes, in compliance with LGPD regulations, ensuring the security and confidentiality of the information provided. By applying to this position, you consent to the use of your data as described in this notice.