Behavioral Skills Develop strong and lasting relationships with internal and external customers. Provide empathetic and professional service, ensuring customers feel valued, heard, and confident in our ability to represent their interests and needs. Be proactive in decision-making, providing clear and concise responses in all interactions. Demonstrate agility and commitment in problem resolution, always seeking root causes for effective solutions. Clear and assertive communication Strong team spirit Be collaborative Activities – Counter In-person customer service. Control and printing of original BLs. Storage and organization of documents received from customers. Management of original BLs for release in the CE Mercante system. Identification of potential customers and referral to the CX team for Web Agreement offering. Creation of POs (Purchase Orders). Support to CX Frontline team. Support to CX LCL team. Support to third-party agent teams (3rd Party Agent). Communication with the finance team. Control and management of form inventory. Activities – Averbação Date adjustments in the CE Mercante system. Proactive notification of terminal discrepancies (DUE) – Pre-shipment. Email management on the Case Management platform. Communication with internal and external stakeholders (terminals, operations team, cargo readiness team, manifest team, transshipment team, Receita Federal). Removal of records in CE Mercante. Processes with Receita Federal via e-CAC portal. Support to CX Frontline team. Contact with terminals via Microsoft Teams. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .